GDPR & Privacy Policy

Data Protection Code of Practice

Our data protection code of practice lays out our procedures that ensure The Chartered Physiotherapy Clinic and employees comply with The Data Protection. The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

What personal data do we hold?

To provide patients with a high standard of care and attention, we need to hold their personal information. This personal data can include:

  • Past and current medical conditions; personal details such as age, address, telephone number and general medical practitioner.
  • Information about their treatment that we have provided or propose and its cost.
  • Notes of conversations or incidents that might occur for which a record needs to be kept.
  • Records of consent to treatment.
  • Any correspondence relating to them and other health care professionals, for example in the hospital or Medical Specialist Group.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate treatment. We will ask you to update your medical history and contact details on a regular basis.

Retaining information

We will retain your treatment records while you are a practice patient and after you cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a locked manual filing system. The information is only accessible to authorised team members. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide proper and safe care we may need to disclose personal information about you to:

  • Your general medical practitioner.
  • Any hospital settings that we may refer to.
  • Other health professionals caring for you.
  • Private medical schemes of which you are a member.
  • Agents and Third parties as required by legal and law

Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Access to your records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your physiotherapist. You have the right to object; however, this may affect our ability to provide you with physiotherapy care.

You have a right to withdraw your consent at any time, however this will not be retrospective.

COVID-19 SECOND NATIONAL LOCKDOWN FROM 5/11/20

We would like to reassure all our clients that due to being classed as a "medical clinic" we will be open as usual. However, we are ensuring we are COVID compliant, and are taking every measure to ensure both patients and staff are kept as safe as possible during this difficult time.

If you have any queries, please do not hesitate to contact us.

DUE TO RESTRICTIONS WE ASK ALL OUR PATIENTS TO WEAR A MASK WHILST IN THE CLINIC

Thank you